Exchange and Returns Policy

Our goal is your total satisfaction !! If, for whatever reason, we are unable to proceed with the return or exchange of an item purchased in the online store, the procedure is as follows:

 - Send a return request by email to no later than 15 business days from the date you received the product, telling us the reason for the return if you think it will help us to continue improving.

- Items must be packaged in their original condition, together with each and every accessory included in the original package, and cannot be used, cleaned or damaged in any way, and must carry all original labels and packaging.

- Send the return to this address:

Cantábrico Living Warehouse (Tel. 650432386) 

Polygon Industrial Sangroniz c / Iberre, 3 Pab 13

48150Sondika (Vizcaya)

You can use the shipping service of your choice to return it to us. Return / exchange costs are the responsibility of the customer. In cases where a product is found to be defective, Carale S. Coop. Small will bear the total cost of return shipping and / or exchange.

In the event that Carale S. Coop. Small You have mistakenly sent an item other than the one requested or that the quality of a product received is not acceptable, contact us at to organize a return and / or exchange. In such cases, Carale S. Coop. Small will bear the shipping and return costs.

Shipping costs will not be refunded, or any other expense or service related to your order.

Important: Until the moment we receive an item in our warehouse, it remains the responsibility of the customer.

We recommend that you send any item for return by courier or certified mail and keep the proof of shipment.

-Once we have confirmed that the returned items are in perfect condition with all original packaging and labels, you will receive a confirmation by email notifying you of the amount that will be credited to your account. The refund of the returned articles will be made in the same form of payment in which they have been paid.

-The value of the purchase will be refunded by the same method that made the original payment.



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