Terms of use

Welcome to the website www.cantabricoliving.com, belonging to Carale S. Coop. Small Access to the website and its use, as well as the purchase of products, implies the reading, knowledge and acceptance of these General Conditions of Use (hereinafter, Conditions of Use).
Products purchased in Cantabrico Living are sold directly by Carale S. Coop. Small 

     1. Commercial Policy
Carale S. Coop. Small offers the products for sale at www.cantabricoliving, com exclusively, to users over 18 years of age and empowered with sufficient legal capacity to be bound by these Conditions of Use. Likewise, the user expressly accepts and without exceptions that access and The use of the website, its services and contents is carried out under your sole and exclusive responsibility. If you are not a final consumer, we invite you to refrain from carrying out commercial transactions at www.cantabricoliving.com.
1.2 Carale S. Coop. Small reserves the right not to attend orders made by users that do not comply with the provisions of the previous point.
1.3 These Conditions of Use exclusively regulate the offer, the acceptance of purchase orders and the shipment of products to users of Carale S. Coop. Small 
1.4 Carale S. Coop. Small  reserves the right to modify, at any time, the configuration of this website, as well as the conditions of service and its content, and the right to eliminate, limit or suspend it temporarily or permanently, or prevent access to it, Trying to inform the user of these changes, whenever circumstances allow, by publishing them on the website.
1.5 Carale S. Coop. Small  does not guarantee, directly or indirectly, the content offered by third parties, nor the veracity, reliability, precision, timeliness or convenience of this information for the use made by users or any other person. The intellectual property rights on this website are owned by Carale S. Coop. Small . The exclusive exercise of reproduction, distribution, public communication and transformation belong to this company.
  1. Types of Users and How to Place an Order
2.1 On the website you will find information about the products and services offered and about the possibility of contracting them. In order to correctly process the orders, the user must provide the data requested for this purpose and must adhere to these Conditions of Use in the version published at the time of accessing the website. Carale S. Coop. Small guarantees the adoption of the necessary measures for the processing of personal data in accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data. The personal data that you provide us, as well as your email address will be included in the files "Clients" and "Commercial Prospecting", owned by Carale S. Coop. Small , whose purposes are to manage customer data, and data management related to commercial activities and campaigns (e-mailing, web, postal mail, sms, posters, etc.), respectively. You can exercise your rights of Access, Rectification, Cancellation and Opposition by writing to Carale S. Coop. Small Alda. Urquijo, 45 1 Izad Bilbao or by mail to webcantabricoliving@gmail.com (indicating in the subject "LOPD"). Browsing the website does not require the condition of user, but the visitor must comply with the Conditions of Use of the website specified here. Access to the website is conditional on prior reading and acceptance by any user of the terms, conditions and policies contained in the Legal Information section of this website.
2.2. As indicated, before proceeding to purchase the products by transmitting the order form, the user will be asked to carefully read and expressly accept these Conditions of Use. We recommend that all users print a copy and that they file or reproduce another copy for their personal use.
2.3. To order one or more products in Carale S. Coop. Small , the user must follow the steps indicated in the purchase process, filling in the requested data, confirming the purchase of the products added to the "Order" section and paying for the order. By confirming the purchase of the products added to the "Order", the user will have all the information regarding the order in process (including the cost associated with transporting the order to the indicated address) and all the corresponding contractual data.
2.4 The user who purchases products on the website, agrees to pay at the time the purchase is confirmed. Thus, the order will not be processed until the moment Carale S. Coop. Small  receive payment agreement.
2.5 Once the order is formalized, the user will receive by email a confirmation that the order has been placed, detailing the products purchased and their prices, shipping costs, payment method, shipping address and other contractual data from the transaction.
2.6 Orders will be filed in the database of Carale S. Coop. Small for a period of time that will not exceed the limits established by current legislation.
2.7 Carale S. Coop. Small  may refrain from processing orders sent by users who do not present sufficient guarantees of solvency, which turn out to be incomplete or incorrect, those whose payment confirmation is not received within 48 hours, and also in case the selected products are not available. In such cases, Carale S. Coop. Small  will inform the user by email that the Order has not been processed correctly, specifying the reasons for this, and, where appropriate, will refund the amount that has been anticipated for the products not available.
  1. Products and Prices

3.1 Carale S. Coop. Small reserves the right to decide, at any time, the products that are offered through the web www.cantabricoliving.com. In particular, Carale S. Coop. Small You can, at any time, add or remove products from the online store.
3.2 The essential characteristics of the products are presented within each product file. Despite the scrupulous care taken by Carale S. Coop. Small  In their true reproduction, the images and colors of the products offered for sale on www.cantabricoliving.com could, however, not accurately reflect reality, due to the specific characteristics of the Internet browser or screen used by the user.
3.4 The prices of the products for sale in Carale S. Coop. Small They always appear in euros with the corresponding VAT (21%) broken down. The relevant shipping costs will be added to these prices. Shipping rates will be communicated to the user when placing the order, and must be accepted by the user when confirming the purchase.
3.5 Product prices may be subject to updates. The prices that Carale S. Coop. Small  will apply to each order will be those in force at the time the user confirms the purchase of the products added to the "Order", regardless of the day the delivery is made. Carale S. Coop. Small recommends making sure of the final sales price before confirming the order.
  1. Way to pay
4.1 The user who purchases products on the website agrees to pay at the time the purchase is confirmed.
4.2 The payment of the price of the products and the respective shipping costs can be made by PAYPAL, and with credit cards (VISA, VISA ELECTRON, MASTERCARD, AMERICAN EXPRESS). Carale S. Coop. Small is committed to using the most efficient and secure methods of current technology to transmit data and payments for each transaction.
4.3 In the event that the user makes the payment by credit card, the bank details will be transmitted through a secure protocol to PAYPAL or others in charge of providing the respective remote electronic payment services, without any third party being able in any case to have access to they. Such data will never be used by Carale S. Coop. Small rather than in order to complete the procedures related to the purchase, to issue the corresponding refunds in case of eventual returns and to prevent and inform the police forces in the event of any fraud in Carale S. Coop. Small by the buyer.
4.4 The price of the purchase of the products and the shipping costs will be debited to the user's current account at the time of order confirmation.
4.5 Within a maximum period of 48 hours from receipt of payment confirmation, Carale S. Coop. Small  will send the user, by email, a confirmation of the purchase, including the order number. This confirmation is not valid as an invoice, only as proof of purchase.
4.6 The invoice corresponding to the purchase made will only be sent to the customer if he explicitly requests it. Credit card fraud is a crime, and Carale S. Coop. Small  It will take legal action against anyone who makes a fraudulent transaction in our store.
  1. Shipping and Delivery of Products
5.1 Carale S. Coop. Small  undertakes to deliver the products in perfect condition to the address indicated by the user in the order form, within normal business hours.
5.2 Carale S. Coop. Small  will not be responsible for errors caused in delivery when the shipping address entered by the user in the order form does not conform to reality or has been omitted.
5.3 The maximum period set for deliveries is thirty (30) days, established by default in the Law. However, the usual delivery period is 2-7 working days, from the date of the order.
• These deadlines are means, and therefore an estimate. Therefore, it is possible that they vary for logistical reasons or force majeure. In cases of delays in deliveries, Carale S. Coop. Small  will inform its customers as soon as it becomes aware of it.
• Each delivery is considered completed from the moment in which the transport company makes the product available to the user, which is materialized through the control system used by the transport company
• In the case of delays in the delivery of orders attributable to Carale S. Coop. Small , the user may cancel their order in accordance with the procedure described in the Returns section, as if it were a defective order, without assuming the shipping and return costs. Delays in delivery will not be considered those cases in which the order has been made available to the user by the transport company within the agreed period and could not be delivered for reasons attributable to the user.
5.4 If at the time of delivery the user is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery.
5.5 If after 7 business days from the delivery of the order the delivery has not been arranged, the user must contact Carale S. Coop. Small . In case the user does not proceed like this, after 10 business days from the delivery of the order, it will be returned to the warehouses of Carale S. Coop. Small  and the user will be responsible for the shipping and return costs of the merchandise, as well as the possible associated management costs.
5.6 If delivery has not been possible due to loss of the package, our carrier will initiate an investigation. In such cases, Carale S. Coop. Small  will contact the user to decide whether to cancel the order and pay the amount paid (cost of the products and shipping costs), or to send a new order again, at no additional cost.
5.7 At the time of delivery, the user must check the good condition of the package before the transport company that, on behalf of Carale S. Coop. Small , deliver the product, indicating on the delivery note any anomaly that may be detected in the packaging. If later, after reviewing the product, the user detects any incident such as hit, breakage or any damage caused to it by the shipment, the user must notify it by e-mail to Carale S. Coop. Small in the shortest possible time (maximum 5 working days), in order to process the return.
  1. Warranty
Our products have a 6-month warranty from purchase, covering defects such as defects, breakages or discolorations, as long as the care and washing instructions specified on the website have been followed, and keeping the purchase receipt.
Defects or damage due to improper use or handling of the articles or wear caused by normal use of the same are not included in this guarantee, as well as defects, or by incorrect use of the washing instructions, that come in every garment.
  1. Returns and Product Changes
7.1 The User will have a period of fifteen (15) business days, according to the official calendar of his place of residence, to return the order, counting from the date of delivery of the same in accordance with article 44 of Law 7/1996 of Retail Trade Management. For these purposes, the User must send an email to webcantabricoliving@gmail.com indicating the reasons for the change or return. The product must be in perfect condition and in its original packaging, including everything that would have been sent with it and its labels in perfect condition. The shipping address is Cantabrico Living Warehouse (650432386) C7Iberr, 3 pab 13 Poligono Sangroniz 48150 Sondika Bizkaia. Exercised by the User the right of return, Carale S. Coop. Small , will return the amounts received by payment, except shipping costs and within a period of no more than thirty days. However, the provisions above, the right of withdrawal and / or resolution is excluded in those cases in which, due to the very nature of the items to be acquired, it is impossible to carry it out.
7.2 The return costs of the return are borne by Carale S. Coop. Small in the case of defective or incorrect products.
7.3 For a return to be accepted, the products to be returned must meet the following requirements:
• The unwanted product must be in the same state in which it was delivered, and must retain its original labeling and packaging.
• The unwanted product must be returned using the same cardboard envelope in which it was received to protect the product, or failing that, in a similar envelope so that the product reaches our warehouse with the maximum possible guarantees.
7.4 If the requirements of the previous point have been respected,Carale S. Coop. Small  will send the user an e-mail confirming the acceptance of the return, and will proceed to pay the amount of the returned products, less the cost of returning them. The shipping costs of the order will only be refunded in the case of defective or incorrect products.
       8. Customer Service
8.1 For any clarification, incident or claim, the user can contact the Customer Service of Carale S. Coop. Small , By phone at the number + 34650432386 or by e-mail to webcantabricoliving@gmail.com
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